Account Bill higher than email professed

[Figtechnical]

 Hi, I am the account holder,  I changed my package at the beginning of February. I had this contract email through to say I would be paying £45 on my march bill and £8 the month after followed by £27 for ten months, or 8 months, depending on how the system processes the info. 

The bill has just come in at £63 and I have no idea why. The man at the call center said April's bill would be 0 which at least means it is swapping over, but I have doubts that it will come in at the price listed. Please can someone help.

[Sabrina_B]

Hi @Figtechnical 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your package, so that we can look into this further for you, we would like to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina