6 months waiting for a refund cheque (3+ separate attempts)

[leo111]

When I first got my Virgin Media account, there were issues with the registered address so Virgin Media (kindly) moved us over. However I still got charged for the account change £199.03 that I was told would be refunded. I was told this on the phone when the admin change was made. When I saw I had no refund, I called again and they told me they would get me a cheque. Fast forward attempts in February, March, and May, I've still not received the cheque even though I've been told every time it would be sent.

It seems from a quick search that other people have encountered this situation. Has anyone got this solved?

[Kath_P]

Hi leo111, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been waiting on a refund and cheque. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,