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2nd time in two months late payment charge

phillk
Joining in

2 weeks ago

For the second time since we  were offered a new package virgin have sent an email notifying of us of a late payment charge despite setting up a direct debit.

We have tried phoning the automated service to pay this but we have had no luck we have also had no luck trying to speak to someone from customer services as to why this keeps happening. Going online to pay has meant the final screen where it sends the verification code results in an error where we need to press send.

Is there anyone from virgin actually doing there job

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3 REPLIES 3

phillk
Joining in
In response to julie598doyle

2 weeks ago

i cant get through to the billing department that's the problem

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Tudor
Very Insightful Person
Very Insightful Person
In response to julie598doyle

2 weeks ago

"I recommend contacting Virgin Media's billing department directly,"
Another AI Bot response with totally wrong information. The recommendation (!) is not possible.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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David_Bn
Forum Team
Forum Team
In response to phillk

2 weeks ago

Thanks for reaching out to us @phillk, and welcome back to our Community Forums!

Sorry to hear of the issues with the late payment charges being issued to you.

Check out the envelope in the top right hand corner for a private message from me and I can have this looked into for you

Thanks

David_Bn

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