unable to make outgoing calls from landline

[psj46]

hi i am unable to make outgoing calls from my landline but can receive incoming calls

[Zach_R]

Hi @psj46,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some trouble with your landline services recently. What happens when you attempt to make a call exactly?

Thanks,
 

[psj46]

it tries to connect but goes straight to an engaged tone

[John_GS]

Hi @psj46 

Thanks for coming back to the thread.

Can you confirm is the landline plugged into the telephone port one on the router?

[psj46]

no its connected to port 2

[Steven_L]

Thanks for coming back to us psj46, please can you plug your line into port one on the router and let us know if that makes any difference. 

Thanks

Steven_L