on 05-03-2024 14:21
My Homephone stopped working on Sunday although rings when someone tries to ring me.
It is green on Power but red on charging. On looking for issues locally the website says TV
problems, not Homephone. I can turn on TV but it usually takes a while to come on (Tivo needs
updating?) and there were problems with Netflix on Sunday as stated there might be. Have not
had a letter from VM about changeover as originally they said was happening, as they said it had been
delayed. Have raised complaint with VM tho only had email saying it could take up to 28 days to
contact me, nor can I get any connection when I ring 150 on my mobile. Meanwhile Im paying my fees
and have only had a letter saying charges are going up, Great, thanks
Answered! Go to Answer
on 05-03-2024 14:57
Hi @Gillian33
Thanks for posting and welcome to the community.
Sorry to hear of the landline issue. I'll send you a PM now to discuss further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-03-2024 14:57
Hi @Gillian33
Thanks for posting and welcome to the community.
Sorry to hear of the landline issue. I'll send you a PM now to discuss further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 06-03-2024 16:14
Hi Gillian33
Thanks for joining us on PM and allowing us to help fix this for you. Just update the thread, this telephone fault resolved itself.
Please do pop us a post if you're ever needing help though 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill