Forum Discussion

alisingh's avatar
alisingh
Joining in
5 months ago

memorable word

Hi all.

Just set up new account / service yesterday (broadband / homephone / TV).  We need to make some adjustments.  When I ring Virgin Media, they keep asking for a memorable word.  We have no recollection of setting one up - just a password, but this is not acceptable as the memorable word to pass security on the phone.

Any ideas?

thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    You are supposed to setup this word during your account creation, but it's not always done in some cases.  The word is NOT your password, it's just a random word you will remember.

    If you wait here a couple of days a VM Mod will pick this up and discuss directly with you.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    5 months ago

    Hi alisingh,

    I can see you are already speaking to one of my colleagues  Via a private chat, please return there if you do need any further help.

    Regards

    Paul.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    5 months ago

    Sign in here Login to My Virgin Media | Virgin Media using the main account holder's authentication credentials and then:

    • select Account Settings > My Virgin Media
account details
    • Select Edit (located adjacent to Memorable word under Telephone security details

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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