Upstairs phone not working after switch to digital

[al_the_bass]

I have switched my father in law's home phone to his wifi router however he also has an upstairs handset which is not working now. Before the switch it plugged into the same socket as his main phone using a dual adapter. I have plugged it into port 2 on the router with another adaptor but there is no dial tone. How do I get this to work?

[carl_pearce]

If you switch the phones using the same HUB socket does it continue to work?

What type of handest is it, the type that draws power from the phone cable?

[Ashleigh_C]

Hi there @al_the_bass 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you have faced this issue with your Father in Law's service, can I just clarify is the first phone connected at the Hub working and the second phone is also plugged in which is not working? 

[al_the_bass]

That is correct 

[al_the_bass]

No, it doesn't work in socket 1. It's an old handset, I think it must get power from the phone cable, there's no other power source. 

[Reece_MH]

Hi al_the_bass 👋

Thanks for confirming that. If the handset isn't working when also connect to the TEL 1 port, then you may be correct in saying that the handset is not compatible with the Fibre Phone service.

It may be worth testing the working Landline handset you have in both sockets, to ensure the connection is working through both.

Thanks,

[carl_pearce]

In which case you'll need an adapter with a ring capacitor.

https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/

[goslow]

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@al_the_bass wrote:

No, it doesn't work in socket 1. It's an old handset, I think it must get power from the phone cable, there's no other power source. 

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If it is an old phone, does it have a switch underneath for Pulse/Tone dialling?

If it has a Pulse/Tone switch make sure it is set to Tone dialling (may be marked DTMF, Tone etc.)

Connect to TEL1 with the adapter and try it.

[al_the_bass]

Will it only work with TEL1, as his main handset is already connected to that?

[goslow]

You need to use TEL1 for testing purposes (and operating any phones) because that is the default port for the landline. TEL2 is for use if you had a separate second line/number.

If you find that the old phone works in TEL1 when set to Tone dialling and using the VM adapter then you have confirmed the phone itself works.

If you want to use corded phones in conjunction with telephone wall sockets via the TEL1 socket then you need VM to rewire your phone extension sockets and link them to the VM hub's phone connection. VM should do that free of charge as part of the switchover.

But, there is only any point in that, if you confirm the old phone works or not.

If you are going to have to buy a new phone, you may as well go cordless in which case the wall sockets would not be needed.