Switchover to digital phone cancelled?

[tjfs]

I've just had an email from virgin saying that the switchover of my landline to digital has been cancelled.

I would be grateful for any more information.

[Tudor]

Currently it’s on hod by request of OFCOM. No date of when it will resume 

[Molly_T]

Hi tjfs 👋 welcome back to the community! Thank you for posting. 

The community are correct, the digital switchover migration has been paused. This is following an agreement between all british telecommunications providers, OFCOM and the government. We will get back in touch with you as and when this changes, but for now things are on pause. 

If you have a fault with your landline service we need to be aware of - please don't hesitate to get in touch so we can offer support. 

Wishing you all the best! 🌞 

[tjfs]

Is it possible to volunteer for switchover?

Tim

[Molly_T]

Thanks for getting back to us. 

Sadly no - at this time, this option is not available. 

The only migrations that are taking place are if there is a specific fault that they will resolve. 

All the best. 

[tjfs]

My landline is crackly, possibly due to the street cabinet being left open to the weather. Virgin visited a while ago but couldn't fix it. I was looking forward to it being replaced 🙂

[Molly_T]

Thanks for getting back to us, and letting us know. - Sorry to hear you have been experiencing some issues with the landline service. 

Is the noise / crackling on the line happening

1) All the time (including when picking up the receiver to check the dial tone)

2) When making outbound calls

3) When receiving inbound calls

When you had an appointment for this last - did you let the engineer know that the issue was still ongoing ahead of them leaving the appointment, and if so what did they advise? If they identified a fault that would benefit from completing the switchover this would have taken place in the appointment. 

If you do ever have an issue with your service we always recommend getting in touch as quickly as possible so we are aware of any fault and can offer support in getting it resolved. This includes if a fault is ongoing following a technicians appointment! 

All the best. 🌞

[tjfs]

The engineer suggested replacing all the internal wiring in my house to see if it would help with the crackling. I believe that switching over to digital would solve the problem. The crackling is constant, worse when it rains.

[Molly_T]

Thanks for the additional information. 

We would need to arrange a further engineer appointment to offer support with the crackling fault. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞