Porting landline number from BT

[Dubyah]

Hi All

Dear Support, i'd like to port over my BT landline telephone number.

Regards

Alex

[Carley_S]

Hi @Dubyah 

Welcome to the community forums 

Thanks for getting in touch regarding your request for a number port. 

Just to confirm, if the number still active with BT and if not, when did the number become out of service? 

[Dubyah]

Hi @Carley_S Yes the number is still active along with their broadband.

[Carley_S]

Great!

Thanks for confirming that @Dubyah 

Are BT also aware that you're looking to port the number out? This would mean that they are aware and have in place a disconnection of the service once the number port request has been actioned, so that the number port request is not rejected. 

[Dubyah]

No i havent done anything on the BT side

[Carley_S]

Okay, 

We can still request the port at our side in the meantime, but you'll need to inform BT that you're looking to move your landline services to us so they can action this on the account. If not, they may reject the number port request. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Vinegar · Accepted solution]

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@Dubyah wrote:

No i havent done anything on the BT side

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And absolutely don’t do anything with BT, the onus is on VM as the ‘gaining provider’ to sort it! There is a very good chance that if you were to follow the advice given, the number port will fail.

[Carley_S]

Thank you for joining me on private message @Dubyah 

Glad we were able to action this request for you today. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[Dubyah]

Thanks @Carley_S and @Vinegar.