Thanks for confirming that @Dubyah
Are BT also aware that you're looking to port the number out? This would mean that they are aware and have in place a disconnection of the service once the number port request has been actioned, so that the number port request is not rejected.
We can still request the port at our side in the meantime, but you'll need to inform BT that you're looking to move your landline services to us so they can action this on the account. If not, they may reject the number port request.
Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
Thank you for joining me on private message @Dubyah
Glad we were able to action this request for you today.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).