cancel
Showing results for 
Search instead for 
Did you mean: 

Port of old tel number to virgin

Al10011
Joining in

Having service activated on Monday 24 feb and received text saying my tel no will be 0208xxxxxx which is not my old telephone number from NowTV. But when i signed up I requested my old telephone number be ported in and transferred to virgin. 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Hero

A new VM telephone line needs to be in place and working before VM can begin the number porting process.

It is critical to keep your number with NowTV in service for however long it takes VM to process your number porting request.

See where this Helpful Answer was posted

3 REPLIES 3

Client62
Hero

A new VM telephone line needs to be in place and working before VM can begin the number porting process.

It is critical to keep your number with NowTV in service for however long it takes VM to process your number porting request.

Al10011
Joining in

Update for anyone doing this in future. Transfer did not go through automatically when signing up. Called virgin and request was done manually and took 10 days. Nowtv automatically cancelled the service once number got ported without me contacting them.

Hello Al10011.

Thanks for your first post and welcome to our community.

Sorry to hear about the number port not being actioned first time around when you joined us.

Can we just confirm that your existing number from Now TV is active on your Virgin Media account?

Also are all the other services working okay?

If you have any other questions or need help, please let us know.

Have you also been able to register your account online yet?

If you don’t already have a Virgin Media account, you can set one up now to manage your payments view your bill breakdown online at the touch of a button. You’ll get all the information you need without having to call us. 

Gareth_L