on 05-05-2024 15:55
I have the same problem. One of the Virgin agents tried to make the change for me, but kept getting error messages. I contacted BT who said that Virgin would need to make the change, and could see no reason why their (several) attempts had failed. Can anyone advise me?
Richard Davis
on 05-05-2024 16:35
Thanks for posting and welcome to the community.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill