Phantom Calls billed

[Shinymatt]

same issue every month, spend ages on chats & calls then promised credits when it is agreed it is a "glitch", then the same next month, i am not happy at all - 20 years a customer....

After i 1st complained i got a credit the following month, when i complained it happened the next month there was no credit that time & now it is happening again.

[Kath_F]

Hi Shinymatt, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with call charges for phantom phone calls. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,