Forum Discussion

TBorNOTTB's avatar
TBorNOTTB
Tuning in
2 years ago
Solved

NO LANDLINE SINCE FRIDAY

I'm in the GU21 postcode area and have been without a landline since late Friday - with a brief back in service late Saturday for a couple of hours - and all I am getting from the Virgin reps on the ...
  • newapollo's avatar
    newapollo
    2 years ago

    Hi TBorNOTTB 

    Sorry to see the phone issue has recurred.

    Have you used the /check-services/i  function to see if there is any update?  

    You could also try the automated Service Status number  0800 561 0061 rather than 0345 number.  This often gives details of more local issues down to postcode level.

TBorNOTTB's avatar
TBorNOTTB
Tuning in
2 years ago

After I posted yesterday about my landline being down since Friday last, and my journey through the hell known as Virgin customer service on the 0345 number, I was informed that the "exchange fault" would be rectified by 3:10pm yesterday. In fact it came back at 3:00pm. Yipee I thought......got excited too soon. This morning it is DOWN AGAIN.

Can anyone at the Virgin Forum team give me an estimated time for the line to be fixed....and...will it stay fixed? PLEASE.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi TBorNOTTB 

Sorry to see the phone issue has recurred.

Have you used the /check-services/i  function to see if there is any update?  

You could also try the automated Service Status number  0800 561 0061 rather than 0345 number.  This often gives details of more local issues down to postcode level.