Landline switch to hub not working

[groovebox]

Received adapter.

Received text saying to switch & re-boot hub.

I've plugged the adapter into the Hub & plugged the phone into the adapter. Rebooted the Hub (3.0), Hub status says "Telephony (ready)" but I can't make or receive calls. 

What do I do now?

[Zach_R]

Hi @groovebox,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your landline service following the local switchover. I've checked things over on our systems and I'm unable to detect a fault currently to explain this.

What happens when you attempt to make a call? Are you hearing a dial tone when you put the phone to your ear?

Thanks,
 

[groovebox]

No dial tone.

[Paul_DN]

Hi groovebox,

Thank you for reaching back out, sorry to see you still have no dial tone over 24 hours after the switch, have you plugged the phone back in the wall socket to see if the switch has took place?

Regards

Paul.

[groovebox]

No dial tone on the old wall socket. I tried an old non-cordless phone in the wall socket and although there was no dial tone the phone was powered enough to generate tones when the numbers were pressed. When I plug it into the hub I don't even get that. Does it matter which of the 2 "tel" sockets on the hub I use? (I assume I should be using those and not one of the 4 network sockets)

[Paul_DN]

Hi groovebox,

The Adaptor goes in the top 2 sockets, not all phones may work, how old is the handset you have, you can find out more here.

Regards

Paul.

[groovebox]

Hi Paul,

Its a Gigaset C300. 10 years old. I don't want to buy a new handset. Will Virgin Media supply one or switch me back to the landline?

The FAQ you directed me to says: "Will I have to change my home phone? No, you can keep using the same phone you’ve always used. "

[Paul_DN]

Hi groovebox,

Thank you for coming back to me, the phone probably isn't within spec to support it, are you able to try a different phone, maybe a friend or family member to make sure it is that?

Regards

Paul.

[groovebox]

What's the process for switching back and not using the hub?

[John_GS]

Hi @groovebox 

The telephone exchanges are closing, so it's not an option to revert back to the wall socket I'm afraid.

Best wishes.