Landline not switched over

[Minto99]

I was notified months ago, ( and sent a new router and adapter) that my landline would transfer to fibre on the 9th January 2024. Nothing has changed, thankfully my ‘old’ wired connection still works, but I have had no further communication/notification. I tried calling 150 but got fed up of waiting to get through. Does anyone know if it will still happen and when?

[Daniel_Et]

Hi @Minto99 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Tudor]

All conversions from wired to hub access for landlines have been paused by the government for all PSTN users. No date has been announced when they will restart. I expect VM, if you are lucky, will advise you of the new date sometime.