Landline not ringing and going straight to voicemail

[chalklands]

Since yesterday my landline is not ringing when incoming calls are received, they go straight to virgin voicemail. Everything was working fine until yesterday. Any ideas?

I can make calls out as normal.

[alamo1836]

No all incoming calls go to the vm voicemail default message . It does not ring . I am using a hub 5. I haven't even used the vm voicemail as I have a voicemail setup on my phone system but it would appear vm voicemail is overriding that 

[chalklands]

Yes I'm using a hub 5. No, calls don't come through. They go straight to Virgin Media voicemail.

[David_Bn]

Thanks for coming back to me, this is likely connected to the fault that Hub 5 users are experiencing.

We apologise for any inconvenience caused and our team will do all they can to have this issue resolved as soon as possible.

Thanks,

David_Bn

[chalklands]

Thanks David,

I've just tried again this morning and the issue seems to have resolved itself.

Not sure if your engineers were on the case, or if it was a temporary glitch, but all sorted for now. 

Thank you for your help with this.