on 20-07-2024 17:30
My landline isn't working. I cannot make outbound calls and when someone rings me it goes straight to voicemail.
I've done the usual hub reboot, checked connections etc, but it's not resolved.
Please can you advise?
Thanks
on 20-07-2024 17:46
Hi Jean1106,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some issues with your landline not working. Thank you for trying some of the usual checks already too. Looking at the hub, this is online and working currently although some of the power levels are a little out. As your landline isn't working at all, we'd like to book an engineer to come and check this and also adjust the hub power levels. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 21-07-2024 10:56
Hi @Jean1106,
Thanks for coming back to via private message to confirm your information. 🤩
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the appointment goes. 😊
Take care.