Landline and internet down

[Alfietills]

This afternoon our internet and landline went down. Tried all the steps suggested to reboot the hub but still not working - somehow I’ve managed to get an engineer visit booked for Friday but really need this sorted asap. Also cannot see where or how to register for loss of service compensation scheme. Any suggestions please? 

[goslow]

What method did you use to book the technician visit?

[Daniel_Et]

Hi @Alfietills, thank you for your post.

We're sorry to hear about the problems you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel