Landline Switch Over.

[tremar]

Hi,

As the landline home phone service was switched to the fibre network on the 13th November 2023. Due to problems that I won't go into here. I have been unable to contact Virgin Media to arrange for the now needed Quick Start self-install kit to be delivered to my home.

I therefore can no longer contact VM on 150 from my Virgin Media home phone, as it has obviously now been turned off. I just find it completely ridiculous, that there's no contact email for VM Customer Services to try and arrange for the install kit to be delivered to my home.

I also have no idea if my current VM equipment is up to spec tbh, as it's been some years that we've been offered or received any updated equipment. 

If there's no help available, apart from speaking to someone on the phone. Then I think it's probably time that I cancel my Virgin Media account and go somewhere else. As for the always increasing price, the service has been really disappointing.

[Reece_MH]

Hi tremar 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear your Landline has been disconnected due to our switchover to Fibre Phone. I'm going to send you a private message, so we can assist in getting this back online.

Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,