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Keeping landline number after spouse dies

mcneilt
On our wavelength

Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better deal as a new customer, but virgin will only allow if she changes her landline number! This seems ridiculous. In my opinion it demonstrates terrible customer service and worst of all, greed.

31 REPLIES 31

mcneilt
On our wavelength

i wanted to speak with someone about bereavement...............................................................

mcneilt
On our wavelength

if a manager could call it might help

Hi @mcneilt, unfortunately, we can't arrange calls from here in the Forum Team.

Did you call the bereavement team directly just now, on 0800 952 2302?

Regards,
Daniel

mcneilt
On our wavelength

0800 952 2302 - i tried multiple times, no answer

so then tried cust services 0345 454 1111 as was expecting a call at 4pm.

directed me through, line dead

mcneilt
On our wavelength

you can also reach me on my mobile, it should be logged with the account

Hi @mcneilt

If you're continuing to experience problems getting directly through to the bereavement team, we'd suggest calling the customer service team and requesting that the agent who puts you through keeps an eye on the account to make sure you get through.

Regards,
Daniel

mcneilt
On our wavelength

having another go today, called cust service team, now hanging on line waiting for bereavements team to pick up.

Can someone pick up?

Hi @mcneilt, please let us know how you get on.

We can't say how long it'll take to get through to the team. If/when you do get through, please ask as a priority that you're called back if there's any problems with the line. 

Regards,
Daniel

mcneilt
On our wavelength

can you confirm the phone hours for bereavement team

Hi @mcneilt

The bereavement team can be contacted from Monday to Friday, 8am till 4:30pm.

Regards,
Daniel