Keeping landline number after spouse dies
Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better dea...
Forum Discussion
Also, " If keeping the landline number is important, we would recommend a transfer of responsibility and not a full disconnection."
Err, she is 82, obviously keeping landline is important. So it means you are only really offering '"transfer of responsibility". Effectively you are offering that she takes on the responsibility from her dead husband, and an expensive bill. This isn't a very customer friendly option for dealing with bereavement. It makes me very angry and disappointed in your customer service for loyal customers.
- Arissa_H
Forum Team
I am sorry to hear that you are having issues with the service and this is not the experience which we wish to supply. Once the account has been transferred the landline number will be transferred to the new account. Can you confirm if the bereavement team have now transferred the account?
