Keeping landline number after spouse dies
Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better dea...
Forum Discussion
Hi,
"If however the account is cancelled, and she sets up a new account as a new customer, it may not be possible to port the landline due to the limitations of transferring a number on the same line. "
When you say 'may' what do you mean? Either she can set up an account as a new customer or she can't. Can you please clarify.
The option of "transfer of responsibility" means she would not get the benefits of being a new customer, i.e. the best deals. It means the cost is passed on to my mother, and this is too expensive. If staying with Virgin Media she needs a much cheaper bill but it seems you are unable to offer this.
- Arissa_H
Forum Team
Thank you for coming back to us Mcneilt.
If you give our team a call on the above number they will be able to further assist you and accommodate to what is best for you and your family.
She can set us as a new customer however she may not be able to transfer the number over to her new account.
called number, 0800 952 2302. not open at weekends .....
- Arissa_H
We are an online contact method and we would contact you here. If you wish to discuss the account with the bereavement team then they can be contacted on 0800 952 2302 and they will either disconnect the account or transfer the account to another person. We are unable to do transfer of accounts here.
