Keeping landline number after spouse dies
Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better dea...
Forum Discussion
Hi, My elderly father died in dec2023, and he had a 2 year contract with Virgin Media. He was a customer for over 30 years. I hoped my elderly mother living at the same address could get a better deal as a new customer, but virgin will only allow if she changes her landline number! This seems ridiculous. In my opinion it demonstrates terrible customer service and worst of all, greed.
- Vikki_M
Forum Team
Hi mcneilt
Thank you for your post and welcome to our community.
We are very sorry to hear about your loss.
Our bereavement team will be able to do a transfer of responsibility, this is where the existing account is transferred into a new account holder name. If she would like to do this, she will be able to keep the phone number.
If however the account is cancelled, and she sets up a new account as a new customer, it may not be possible to port the landline due to the limitations of transferring a number on the same line.
If keeping the landline number is important, we would recommend a transfer of responsibility and not a full disconnection.
To arrange this, please contact our bereavement team on 0800 952 2302.
