How to get my phone line switched over to VOIP?

[gwlevans]

My switch over was blocked due to my house alarm using the phone line. This no longer a problem so how do I arrange the switchover. I don't require an engineer visit.

Thanks

Gareth

[Carley_S]

Hi @gwlevans 

Welcome to the community forums 

There is a pause on all 21CV / Digital Voice Switchover migrations at this time. This announcement has also impacted other telecommunications providers and is a directive that has been agreed between the UK telecoms industry, Ofcom and the Government. 

When we will begin the migration again, we'll be in touch with a new date via email and SMS. 

My apologies if this has caused any inconvenience, please do let us know if you have any further questions at all. We'll be here to help on the community forums if needed :).