Digital switchover

[Redlorakeet]

Received an email this morning re the above. In it it states if you wish to switchover now phone this number which is just the usual virgin number. Get through but get nowhere, t,old wait for rollout for your area. No special arrangements to switchover now. Waste of my time! 

I would like to get switched over asap as spend some time away from home. Whats the problem?.??

[Megan_L · Accepted solution]

Hi Redlorakeet,

Thanks for your post and welcome back to our Community Forums 🤗

We're glad to hear you're happy to go ahead with the Digital Switchover, please click on that link to find out everything about the process and why we're doing it 😊

If you're already up to date with what it means for you, then I'll send you a PM so we can get the switchover started.

Speak soon!

Meg

[Megan_L]

Hi Redlorakeet,

Thanks so much for chatting with me in our PM's, I'm glad we managed to get this sorted 🤗

If you have any issues with the adapter or your landline service, please come back here and we will help further!

Thanks,

Meg

[reeddave]

Hi, 

I have also received this email and read the info online, I am happy to proceed with the switchover but can't get thru on the phone.

Could you help me?

Many thanks, Dave 

[Ashleigh_C]

Hi there @reeddave 

Thank you so much for your post and welcome to the forums, it's great to have you with us.

I'd be more than happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[SavaSnoopy]

Hi - I have also received this email but can get nowhere when calling up.  I am happy to be moved over can this be arranged?

[Gareth_L]

Hello SavaSnoopy.

Thank you as well for joining this thread.

I'd like to investigate this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[SavaSnoopy]

Hi - Thanks for sorting out.  All migrated over and working fine

[David_Bn]

Excellent new @SavaSnoopy, thanks for the update and pleased to hear the service is working as expected for you.

Best wishes,

David_Bn 👍