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Digital Switchover

barrychuckle
Tuning in

Around Christmas I received various emails telling me I should contact VM to get a new modem and a digital telephone switch over date. Although the modem has now arrived, there has been no comms about the telephone switchover and my SuperHub 4 simply states 'Telephony(Disabled)'.

The national media has had articles saying that the government has stopped the roll out by BT and VM for this service due to insufficient planning by these orgs in relation to emergency alert devices which are dependent upon the old copper wire system and won't work after the digital telephony switch over.

It is rather disappointing to discover this through the national media rather than through any communication from VM themselves.

Can a VM representative please confirm if this is a correct explanation for why my SuperHub 4 says that Telephony is isabled' and give an update on where things stand and what will happen next?

Thanks, we all make mistakes but VM should admit to these and not leave people in the dark

 

 

 

4 REPLIES 4

goslow
Alessandro Volta

AFAIK, last info on the forum is here.

https://community.virginmedia.com/t5/Home-Phone/Phone-Switchover-when/m-p/5526786#M204725

some customers still seem to be switched when a fault is present on their old line (as an alternative to fixing the old line)

John_GS
Forum Team
Forum Team

Hi @barrychuckle 

Thanks for posting and welcome back to the community.

That seems like it was in the crossover period, so we'd have sent you a new router as the old one couldn't be used when the migration went ahead.

We have slowly started this again and you'll be contacted when it's time to migrate over 🙂

John_GS
Forum Team


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barrychuckle
Tuning in

Thanks for the reply Allessandro. It would still be nice of VM to publish updates of where they are at in terms of meeting the government's requirements just so that we can gain an idea of how things are progressing.

My copper phone line stopped working ages ago so the digital switchover appeared to offer a solution without having to go through their call centers to get things resolved. Having spent about three hours on my mobile to their Indian call centers without resolution, I'm hoping the digital switchover will give me landline capability back without needing to call them.

As an extra gripe, I'v just seen a pop-up on this forum asking me how useful I have found it. After initially saying that it did not answer my question, it then asked something similar to 'What will you do from here a) Call us b) Post a question on the forum c) Email us.

The email option was a bit of a surprise as as far as I can tell, VM don't publish one. Another case of promising something that isn't available? 

Gripe over, hope everyone including VM reps who have to take complaints for things their employer has messed up have a nice weekend. Happy to see any more discussion on these two points.

 

 

Hi @barrychuckle 

Sorry to hear your phone isn't working. I'll send you a PM now to get some details, we can run some checks and hopefully resolve and if not, get an engineer out 🙂

John_GS
Forum Team


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