Forum Discussion

Professor_Plum's avatar
Professor_Plum
On our wavelength
2 years ago

Digital Home Phone VOIP not sending caller id

Since my mum's phone was converted to digital, or maybe shortly after that, it stopped sending caller-id, although if I dial 1471 I can verify the number. I am not sure if this happens all the time, but it has happened the last few times. Why would this be?

 

  • Hi Professor_Plum 👋.

    Thanks for reaching out to us. Apologies for the issues that you are having with Caller ID, when switching to digital this service is lost, but can be put back on via the aid of an engineer. We can look into arranging this for you. We would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team

      Hi Professor_Plum 👋.

      There is a secondary private message requesting the last part of Data Protection to be completed to look into the issues relating to your account.

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

       

      • Professor_Plum's avatar
        Professor_Plum
        On our wavelength

        Hi, thanks, but I don't really want to put that security information into a web site. At the moment I am finding it a little doubtful that an intermittent missing caller-id would be caused by the mis-configuration of the hub. Why is the hub installed mis-configured? How is it that it sometimes works and sometimes doesn't?