Since my mum's phone was converted to digital, or maybe shortly after that, it stopped sending caller-id, although if I dial 1471 I can verify the number. I am not sure if this happens all the time, but it has happened the last few times. Why would this be?
Forum TeamHi Professor_Plum 👋.
Thanks for reaching out to us. Apologies for the issues that you are having with Caller ID, when switching to digital this service is lost, but can be put back on via the aid of an engineer. We can look into arranging this for you. We would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
The problem is intermittent.
Forum TeamHi Professor_Plum 👋.
There is a secondary private message requesting the last part of Data Protection to be completed to look into the issues relating to your account.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Hi, thanks, but I don't really want to put that security information into a web site. At the moment I am finding it a little doubtful that an intermittent missing caller-id would be caused by the mis-configuration of the hub. Why is the hub installed mis-configured? How is it that it sometimes works and sometimes doesn't?
