Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ayisha_B's avatar
Ayisha_B
Icon for Forum Team rankForum Team
3 years ago

Hi superloopy 

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 
Thank you

superloopy's avatar
superloopy
On our wavelength
3 years ago

Hi @superloopy 

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

The route cause is located on the handsets’ sensitivity to power fluctuations received from the Hub. 
Forum Team

Thanks, i think everyone on this community forum already appreciated what the problem is.
What are Virgin going to do about it?
I am missing calls on my phone due to the number of no-name/no-ring calls being received daily which are filling up my
phone's call memory.
Are Virgin going to replace our handsets as, after all, this is not OUR/MY problem. Things were working just fine until VM
replaced my HUB3 with a HUB5 which was necessary to receive its GIg1 service. Unfortunately they never mentioned any
replacement of kit for the phone service, now switched to VOIP and for which Virgin urgently need to supply a compatible phone
under OFGEM's t&cs.
 
  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    @CEEJAYTHEDEEJAY


    Late summer Openreach replaced all the 1960s telegraph poles in my father's road, ( the poles are end of safe climbing life ).

    They came back a few months later and installed aerial fibre to the new telegraph poles and have open for sales of domestic FTTP via BT / Plusnet etc.