Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    3 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

TKD's avatar
TKD
On our wavelength
3 years ago

has any thing been done about this please ?

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
3 years ago

Hey TKD,

Welcome back to the Community Forums and thanks for the post.

If you look at the original post you can see this has been resolved and has a link to the updated answer for you.

You would need to navigate to response 531 on this thread, you can do so by clicking here.

Thanks. Joe

  • TAZMANUK's avatar
    TAZMANUK
    Knows their stuff
    3 years ago

    Resolved is misleading as it's not resolved I've had 2 people ring me from your faults department that have been asking me questions on these ghost calls and admitted it was a fault and working on a firmware update.

    As I declined the offer to purchase a new dect trio system of another modem when the one I've purchased works as it should and has been until moved to digital voice which caused the ghost calls.

    So it's not resolved it's pending, working on status 

  • Chris_Myers's avatar
    Chris_Myers
    Superfast
    3 years ago

    Not resolved. Virgin media changed landlines to Ip telephony. Virgin media upgraded people to hub 5. Virgin media now claim it is our fault for having the wrong phone equipment. Of course, they have significantly failed to identify which phone systems to do display the symptoms caused by their firmware.

    • Chris_Myers's avatar
      Chris_Myers
      Superfast
      3 years ago

      Sorry system changed my words - failed to identify which systems DO NOT display the symptoms, only those that did when tested.

      • moof's avatar
        moof
        Fibre optic
        3 years ago

        Not resolved VM!

        I didn't ask to be moved to VM VoIP, that was a decision made by the engineer who came to fix my line fault,

        which my perfectly good BT Premium trio phones were attached to, without issue.

        from the moment I was switched over I joined the No Number - ghost call club, so I don't see how my years old choice of a widely popular UK handset is to blame.

        ...think the issue lies squarely in YOUR untested and provided network equipment VM

  • GraemeMcKenna's avatar
    GraemeMcKenna
    Tuning in
    3 years ago

    I have a Gigaset AS405A Trio.

    I don’t see it listed on the previous posts that specified some affected handset models.

    Is there a brand or specific model within a brand that definitely doesn’t suffer? Don’t want to replace my handsets and still have the issue.