Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
3 years ago

Hi radaress đź‘‹ Thank you for your post. Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone. DE

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago

I negotiated a new contract at a reduced price (despite the ongoing issues) but new contracts move the mobile phone to the O2 Network which adds ÂŁ25 on top on the VM account reducing the net gain to ÂŁ10-ÂŁ15.  Worse still I did this on Friday, and as of 17:00 Tuesday, my migration of my old VM number to my new O2 SIM has not taken effect and I am without my mobile on top of my other woes.  It turns out VM staff do not know how to address issues with O2 accounts and cannot see their documentation, whereas O2 staff cannot see the VM documentation as the switchover and training is incomplete.

  • 1malcolmgeorge's avatar
    1malcolmgeorge
    Dialled in
    3 years ago

    Chris, thanks for the input, but I could really do with some specific details of hub 4 problems, The offer is only a stand by solution. The 'no number' calls at night are causing havoc with my sleep pattern but i need the phone nearby.

    I am willing to accept that the hub 4 is probably not as good as the hub 5, or why change it, but I need to balance possible problems with actual ones.

     

    As an afterthought has anyone found the thread regarding change of times on home phone after incoming calls?

  • PRidgway's avatar
    PRidgway
    On our wavelength
    3 years ago

    Change of time thread is Here 

    I moved from a hub4 to resolve Wi-Fi issues as the hub5 uses Wi-Fi6. Pods on their own weren’t helping.

    Doesn’t make sense for me to go back to a hub4 for that reason.

    Still no answers to my questions, including the simplest of all: Can VM provide a single make/model of phone that has worked without the ghost calls? Seems not.

  • 1malcolmgeorge's avatar
    1malcolmgeorge
    Dialled in
    3 years ago

    🙏  Thread updated