Forum Discussion

Thegovernoruk's avatar
Thegovernoruk
Tuning in
2 years ago
Solved

Compatible make model of phones

hi folks,  I have Hub 5 with supplied adaptor. Can anyone tell me what make and model number of cordless phones they have working with it? I’ve tried two models of BT advanced phones and neither wor...
  • goslow's avatar
    goslow
    2 years ago

    Personally, I would suggest that you try and borrow a very simple corded phone from someone before splashing the cash on a new phone setup of any quality. There have been loads of topics on here when VM has advised new phones to solve a problem only to find out later on the original phones were fine and there was some other kind of fault.

    There have been a variety of issues reported with Hub 5 telephony, also the move to 21CV for some customers has caused issues and there have been problems with BT phones generally. Your number port also may not have completed correctly if a call does not connect when you answer.

    So you have a multiple set of possible issues (of which replacing the phones is only one of them). You need to go through some logical steps to pin down if you have a phone handset problem or a line problem.

    I don't have a landline phone any more but, when I did, I always had a super-simple corded phone handy for the purposes of diagnosing and testing faults and problems.

    I used the cheapest corded phone on Argos which is £10 for a simple corded gondola handset. Even if you later go on to buy a proper replacement system, this sort of device is always handy to have about for basic testing of the line IMHO

    https://www.argos.co.uk/product/3924358

    Even better would be something similar with a caller ID display to check caller ID is working too (for a similar price if you can find such a thing).

    If you can borrow something simple like the above then use a borrowed phone to test the line. It needs to be a 'modern' device (no more than 10 years old). If a super simple phone does not connect a call then you have a line problem. If a super simple phone works OK then your BT phone may be the issue, either with compatibility or some kind of setup issue with the BT phone.

Thegovernoruk's avatar
Thegovernoruk
Tuning in
2 years ago

yes confirmed my own number was ported when switching. I’m on holiday this now so will check when back home but know I added my mobile number onto phone and when I use that to phone landline, the handset tells me it’s my mobile calling in. When I press  handset to acknowledge call coming in line is dead. I also reset phones to factory settings with no blocked numbers entered into them. 
if Googling compatible phones, what am I entering into the search bar? CV21? Compatible Virgin Hub phones?

goslow's avatar
goslow
Alessandro Volta
2 years ago

Personally, I would suggest that you try and borrow a very simple corded phone from someone before splashing the cash on a new phone setup of any quality. There have been loads of topics on here when VM has advised new phones to solve a problem only to find out later on the original phones were fine and there was some other kind of fault.

There have been a variety of issues reported with Hub 5 telephony, also the move to 21CV for some customers has caused issues and there have been problems with BT phones generally. Your number port also may not have completed correctly if a call does not connect when you answer.

So you have a multiple set of possible issues (of which replacing the phones is only one of them). You need to go through some logical steps to pin down if you have a phone handset problem or a line problem.

I don't have a landline phone any more but, when I did, I always had a super-simple corded phone handy for the purposes of diagnosing and testing faults and problems.

I used the cheapest corded phone on Argos which is £10 for a simple corded gondola handset. Even if you later go on to buy a proper replacement system, this sort of device is always handy to have about for basic testing of the line IMHO

https://www.argos.co.uk/product/3924358

Even better would be something similar with a caller ID display to check caller ID is working too (for a similar price if you can find such a thing).

If you can borrow something simple like the above then use a borrowed phone to test the line. It needs to be a 'modern' device (no more than 10 years old). If a super simple phone does not connect a call then you have a line problem. If a super simple phone works OK then your BT phone may be the issue, either with compatibility or some kind of setup issue with the BT phone.