Forum Discussion

86Gary's avatar
86Gary
Joining in
2 months ago

Cant make contact with Virgin to fix my landline

Can anyone help me. We have a virgin landline. My wife really relies on the landline as she is bedbound and has great difficulty using a mobile because of her problem. Our landline number is the only one our Dr, chemist, hospital and others have , so it is vital. It went on the blink before Christmas and it is NOT our equipment as we did all the tests and tried another phone but same problem. Cant phone out cant get calls and no dial tone. I spent over £12  waiting on their stupid automatic press this press that call system. Eventually got through to a human voice. He couldn't fix it said he will pass me on to a "level 2" person who can. Waited some more  - got cur off. Happened again. I emailed the CEO office - twice; still waiting for a response. Spent another £8 pounds yesterday trying to get through. j gave up!

How can I get this sorted. Any help or advice most welcome.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 months ago

    Hi 86Gary 

    Welcome back to our community forums and sorry to hear your landline is down. We can understand your concern and we want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,