All numbers getting engaged tone, so I can't phone out.

[shaz4]

Every number I'm dialling is getting an engaged tone.     Mobiles and house phones (including the area codes).     I think it's been like this for a couple of days.    First I switched the router off and on again.   Then I tried re-setting via the wee hole in the router.    Now I'm on the hub to see if there's a phone setting there, but I can't find any. 

[Ashleigh_C]

Hi there @shaz4 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service, I have checked and cannot see that there is an outage in the area currently. Can I just confirm which port the phone is plugged into on the Hub? Has it always been plugged in at this port and working previously?

[shaz4]

Yes, it's in the topmost port and never been moved since it was put in.

[Ashleigh_C]

Thank you @shaz4 and I am so sorry again that this is ongoing. I am going to pop you a private message so we can take a look.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @shaz4 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your phone line – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment