Virgin Media Xbox Issue

[Ben815]

Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. This is happening to many people in Staffordshire and Virgin Media are not acknowledging the problem. This is only a issue for Virgin Media customers and people using other broadband providers are not experiencing these issues. Phone support at Virgin Media is not helpful as they insist it is not a problem at their end when it very clearly is. Whoever at Virgin reads this needs to escalate this issue and figure out what’s going on. I’n paying for a service that isn’t fit for purpose currently.

[RadiantPro]

Same issue in Hamilton, South Lanarkshire. Happened 2 days ago, was fine yesterday and now it’s back to how it was 2 days ago. You’d think that paying for fibre optic you would atleast get to use it. 😐

[trvrhalliday]

 

[Alpha1888]

This happening again  for anyone north Lanarkshire 

[Zach_R]

Hi @Alpha1888,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some issues with your connection to your Xbox console. Are these ongoing today? If so, can you expand on the problems that you're currently experiencing?

Thanks,
 

[Navz]

Add me to the list, all of a sudden I’ve been hit with the exact same issues from East London.

[David_Bn]

Thanks for reaching out to us @Navz, and welcome back to our Community Forums!

Sorry to hear of the issues experienced on your connection, does this happen across all devices or just on the XBox?

Does the use of the XBox run in tandem with drops across the connection?

Thanks

David_Bn