Really bad lag past 2 weeks

[halifax1983]

Hi all.

past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.

[halifax1983]

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	32	6
DOCSIS 3.1 channels	1	0

[halifax1983]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	227000000	4	41	QAM 256	12
2	139000000	3	40	QAM 256	1
3	147000000	3	40	QAM 256	2
4	155000000	3.2	40	QAM 256	3
5	163000000	3.2	40	QAM 256	4
6	171000000	3.2	40	QAM 256	5
7	179000000	3.4	40	QAM 256	6
8	187000000	3.6	40	QAM 256	7
9	195000000	3.8	40	QAM 256	8
10	203000000	3.8	40	QAM 256	9
11	211000000	4	40	QAM 256	10
12	219000000	4	41	QAM 256	11
13	235000000	3.8	41	QAM 256	13
14	243000000	3.7	41	QAM 256	14
15	251000000	3.5	41	QAM 256	15
16	259000000	3.4	41	QAM 256	16
17	267000000	3.1	41	QAM 256	17
18	275000000	2.9	41	QAM 256	18
19	283000000	2.8	40	QAM 256	19
20	291000000	2.8	41	QAM 256	20
21	299000000	2.7	41	QAM 256	21
22	307000000	2.6	41	QAM 256	22
23	315000000	2.6	40	QAM 256	23
24	323000000	2.6	41	QAM 256	24
25	331000000	2.5	41	QAM 256	25
26	339000000	2.5	40	QAM 256	26
27	347000000	2.6	41	QAM 256	27
28	355000000	2.6	41	QAM 256	28
29	363000000	2.8	41	QAM 256	29
30	371000000	2.8	41	QAM 256	30
31	379000000	3	41	QAM 256	31
32	387000000	2.9	41	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	0	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	40	0	0
5	Locked	40	0	0
6	Locked	40	0	0
7	Locked	40	0	0
8	Locked	40	0	0
9	Locked	40	0	0
10	Locked	40	0	0
11	Locked	40	0	0
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	0	0
17	Locked	41	0	0
18	Locked	41	0	0
19	Locked	40	0	0
20	Locked	41	0	0
21	Locked	41	1	0
22	Locked	41	0	0
23	Locked	40	0	0
24	Locked	41	0	0
25	Locked	41	0	0
26	Locked	40	0	0
27	Locked	41	0	0
28	Locked	41	0	0
29	Locked	41	0	0
30	Locked	41	0	0
31	Locked	41	0	0
32	Locked	41	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

42

3.2

551404613

0

[halifax1983]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	60300000	40.3	5120	QAM 64	9
1	53700000	40.3	5120	QAM 64	10
2	46200000	40.3	5120	QAM 64	11
3	39400000	40.3	5120	QAM 64	12
4	32600000	40.3	5120	QAM 64	13
5	23600000	40.3	5120	QAM 64	14

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[halifax1983]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

54k;fg87dsfd;kfoA,.iyewrk

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

2658

1200000450 bps

42600bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

2657

110000274 bps

42600bytes

0 bps

42600bytes

Best Effort

[halifax1983]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network Log

Time Priority Description

12-04-2024 16:01:18	notice	GUI Login Status - Login Success from LAN interface
11-04-2024 16:37:56	notice	REGISTRATION COMPLETE - Waiting for Operational status
11-04-2024 16:37:50	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:50	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:50	warning	Dynamic Range Window violation
11-04-2024 16:37:44	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:37	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:35	notice	Honoring MDD; IP provisioning mode = IPv4
11-04-2024 16:37:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:09	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:37:09	critical	Cable Modem Reboot because of - Reboot Timezone Change
11-04-2024 16:33:54	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-04-2024 16:33:53	critical	Cable Modem Reboot because of - pin-reset
11-04-2024 16:31:51	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[halifax1983]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8f1f3e3390fe613a08302ff06306cd71ee...

[halifax1983]

I checked yesterday afternoon and should no fault in the area, but running a test showed a signal fault. 
since late last night my connection has vastly improved. 
id like to thank Virgin staff for the lack of response and help. 

 

 

 there was a signal issue with my line after running a test. 

[legacy1]

BQM looks good

[Matthew_ML]

Hey halifax1983, thank you for reaching out and I am sorry to hear you are having some connection issues due an area outage.

We understand this is frustrating and we are sorry for any trouble caused, the community is not also an instant response sorry. 

I've taken a look at our side and it looks like this outage has now ended, how has the connection been sicne Saturday?