Forum Discussion

liamharmer's avatar
liamharmer
Joining in
3 years ago

Ps4 slow connection

Hi I have the m500 broadband, my ps4 is connected via Wi-Fi like my phones and tablets but is only receiving around 30mbps download and 5-10 upload, my phones and tablets are all in the hundreds, any...
liamharmer's avatar
liamharmer
Joining in
3 years ago

Hi Chris, it is still slow, I’m unable to connect to 5ghz band as the ps4 is an original and I believe only the slim and pro ps4 have the option to change to 5ghz, connecting vis cable is not practical either due to positions of the respective devices 

carl_pearce's avatar
carl_pearce
Superstar
3 years ago
liamharmer wrote:

Hi Chris, it is still slow, I’m unable to connect to 5ghz band as the ps4 is an original and I believe only the slim and pro ps4 have the option to change to 5ghz, connecting vis cable is not practical either due to positions of the respective devices 

Not much you can do then as you are limited by your device.

  • liamharmer's avatar
    liamharmer
    Joining in
    3 years ago

    I don’t see how though as I use to have double the download speed on the ps4 with an old provider where the broadband was only 50-60mbps

     

    now I’m on 500mbps I only get 20-30 and it’s closer to the ps4 then the old provider router 

    • carl_pearce's avatar
      carl_pearce
      Superstar
      3 years ago
      liamharmer wrote:

      I don’t see how though as I use to have double the download speed on the ps4 with an old provider where the broadband was only 50-60mbps

       

      now I’m on 500mbps I only get 20-30 and it’s closer to the ps4 then the old provider router 

      There are many WiFi standards, and each router (HUB) can use different ones depending on their specification:

      https://www.duckware.com/tech/wifi-in-the-us.html

      One thing you could check/change, although sometimes not recommended, is the channel width on the 2.4Ghz band in your HUB settings.

      I believe you can set it to 20/40, rather than 20.

      https://www.cbtnuggets.com/blog/certifications/cisco/when-to-use-20mhz-vs-40mhz-vs-80mhz

       

      Whilst you are in the HUB settings check the 'Connected Devices' section to see what speed your PS4 is connected to the HUB.

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      3 years ago

      Hi liamharmer,

      I am sorry to hear you're continuing to get slower than expected speeds via your PS4. Are any other devices also experiencing this issue, or just the PS4?

      Along with this, is it possible to test the PS4 on a wired connection to see if it's any better for you?


      Thanks,