Power levels not in spec and HUB 5 upgrade

[cfreeman]

i don't think my power levels are right and its causing bad lag in games. I currently have the hub 4 and my wifi is very weak and constant disconnects from most devices throughout the day. I cannot get above 780mbs on any speedtest and i am paying 1gb, how do i get a hub upgrade to hub 5 to help with download speeds and wifi improvement? thank you. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	163000000	12.800003	40.946209	QAM256	4
1	139000000	12.699997	40.366287	QAM256	1
2	147000000	12.699997	40.366287	QAM256	2
3	155000000	12.900002	40.366287	QAM256	3
5	171000000	12.199997	40.366287	QAM256	5
6	179000000	11.800003	40.366287	QAM256	6
7	187000000	12.199997	40.366287	QAM256	7
8	195000000	11.800003	40.366287	QAM256	8
9	203000000	11.199997	40.946209	QAM256	9
10	211000000	11.099998	40.366287	QAM256	10
11	219000000	11.400002	40.946209	QAM256	11
12	227000000	10.599998	40.366287	QAM256	12
13	235000000	9.900002	40.366287	QAM256	13
14	243000000	10.099998	40.366287	QAM256	14
15	251000000	9.800003	40.366287	QAM256	15
16	259000000	9.300003	38.983261	QAM256	16
17	267000000	9.599998	40.946209	QAM256	17
18	275000000	10.500000	40.946209	QAM256	18
19	283000000	10.099998	40.366287	QAM256	19
20	291000000	9.599998	38.983261	QAM256	20
21	299000000	9.500000	38.983261	QAM256	21
22	307000000	9.800003	40.366287	QAM256	22
23	315000000	10.199997	40.366287	QAM256	23
24	323000000	10.900002	40.946209	QAM256	24
25	331000000	11.000000	40.366287	QAM256	25
26	339000000	10.900002	40.946209	QAM256	26
27	347000000	11.199997	38.983261	QAM256	27
28	355000000	11.599998	40.946209	QAM256	28
29	363000000	11.599998	40.946209	QAM256	29
30	371000000	11.300003	40.366287	QAM256	30
31	379000000	11.500000	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	40.946209	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	38.983261	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
25	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	38.983261	0	0
28	Locked	40.946209	0	0
29	Locked	40.946209	0	0
30	Locked	40.366287	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

10.0

95678608

6404

[legacy1]

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@cfreeman wrote:

Why do i have to go to this much effort to get my internet working properly.

Yup because VM blame power levels too much as to the real cause 

[cfreeman]

is somebody from virgin going to reply to this? t4 timeout on 3.1 upstream and 16 t3 timeouts... this is outrageous.