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Hub 5x XBOX How to open the ports

mattygc2004
Joining in

I have the new 5x but been awful for XBOX online play & Nat issues. Looking at opening the ports but the options are not so clear. Has anyone done this with the 5X

3 REPLIES 3

Client62
Alessandro Volta

Post a screen shot of the Hub 5x Port Forwarding menu page.

Also include the Reserved IP menu page.

Matthew_ML
Forum Team
Forum Team

Hey mattygx2004, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I've taken a look at our side and everything looks fine.

What are you playing online and is it every game or just one this is happening with?

Matt - Forum Team


New around here?

Lolezoes
Tuning in

I'm pretty sure you're not able to use port forwarding on a Virgin Media router. I tried to do it ages ago when me and some friends were playing Minecraft. It didn't work because there wasn't an option for it - I think it was a Hub 3 at the time. not sure if it's changed since then.

Regards,
Noah

I do not work for Virgin Media - if you need to contact Virgin Media support, you can find them at https://www.virginmedia.com/support/help/contact-us.

If my answer answered your question, please mark it as the solution.