webmail - forbidden

[paulm4]

If I try to access my (blueyonder) email through a web browser on any device I go just get the message "forbidden" in the browser. I've already tried clearing cookies, using a different browser etc. and nothing helps.

I can still access the email via imap using thunderbird though so the account and password are still correct.

Any other suggestions?

[Daniel_Et]

Hi @paulm4, thank you for your post.

We're sorry to hear about the problem you're having 😔

Although we recognise you're able to access your e-mails via Thunderbird, have you tried following the advice provided in this article here?

Please refer to the section entitled "Setting your app password to use an Email app", and let us know whether that makes any difference to what you're experiencing when going through a web browser. 

Regards,
Daniel

[paulm4]

I hadn't tried that because I'm not using any apps to access my emails (other than thunderbird which was working). Setting an app password has done something though as I can now access my mail from "my virginmedia" on other devices (just using the browser).

[Kath_P · Accepted solution]

Hi paulm4, 

Thanks for coming back to us on this one and updating us. 

As the app password is a new security measure, it sounds as though the account may have been locked. By setting up the mail password, this will automatically unlock the account and allow access. 

For any apps or mail clients, you will need to use the app password so Thunderbird may stop working. If it does, pop in the app password and then service will be restored. 

Keep us posted on how you get on. 

Thanks, 

[paulm4]

I think you might need to make it more obvious that people will need to change their passwords due to this. For me, because I could still actually send and receive mail via Thunderbird, it was just webmail that had stopped I didn't think the app password was relevant to my problem as it says you don't need it for asking your mail via the web browser

[Zach_R]

Hi @paulm4,

Apologies for any confusion and inconvenience. We'll be sure to take your feedback on board. Be sure to let us know if there's anything else that we can help you with.

Thanks,