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unable to access email account

Joining in


I have a virgin account but cannot remember password to get in. My bills all go to online email account so dont know the account number or two digit number?

My email address ends in


Forum Team
Forum Team

Hi there @cliffjames617 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have forgotten the password but not to worry we can certainly help here. I'm going to pop you a private message so we can take a closer look and try to get this resolved. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.