smtp won't verify my account

[billjarvis]

I am probably the millionth person with this problem. My MAC stopped allowing the posting of emails months ago but I ignored it as the we based mail worked. Over the Christmas period I thought I'd resolve it and have opened pandoras box!....now the email no longer works on my phone app......I have been required to register about four or five times with different four word passwords all separated with hyphons which can be a nightmare to fix.

I have spent over six hours on the phone to Virgin getting bounced around India from call centre to call centre....I was required to join "HomeWorks" to get the gadget team to fix the issue.....they took control of my phone remotely and after an hour of trying they gave up telling me to ring Virgin again.....today I rang Virgin again who insisted only that team could fix it despite my protestations.....I asked to be put through to the complaints department who I was told would ring me back in an hour, six hours ago.

The information should be easy and I have entered it exactly....

SMTP settings
Host name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password

But it DOES NOT WORK!!!!

Any suggestions?

[billjarvis]

I am having the EXACT same issue! Furthermore I can no longer access the smtp server so although I have finally mastered the art of changing all the imap server details and being able to receive email I can no longer send them!!

Why did VM 'fix' things?..(I'm sure fix is misspelt and should be with a U)

I am no closer to the issue being resolved......also waited two days so far to be put in touch with the complaints department.

[Adduxi]

You would be best to start your own thread in the Email forum section, if you haven't done so already.  VM Mods don't often check for problems in the "Chat" section.

[Ayisha_B]

Hi @billjarvis 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're experiencing issues with your emails. 

Have you had a look at our help & support 👉 here for more info?

Pop back and let us know so we can offer further support if required.

Thanks!

[billjarvis]

There has been one resolved update and one unresolved situation.

Firstly unresolved situation that I cannot fix as it is an internal virgin problem:

here is the account security page:

I try to update it and it does not lock.....your site reports an error

So, due to not being able to lock the virus checker I cannot guarantee against the problem happening again... as requested in your reply email from technical:....

Hello,

We have now taken action against this so the issue should now be resolved.

Please run a full anti-virus scan on your network to remove any possible malware as the IP was locked due to suspicious activity being detected.

What does blacklist mean?
Blacklists are registers of email or IP addresses that have been penalised for sending spam. Most providers use public blacklists to help limit the amount of spam being sent on their networks by blocking IP addresses that appear to be engaging in malicious activities.

To protect users from these kinds of attacks, we set rules in the server software or the Hub that recognise this kind of malicious behaviour. When malicious behaviour (like a spam attack) is recognised, the email or IP address sending the mail is added to a blacklist and prevented from connecting to the server until the issue can be resolved.

The virus check needs to be selectable

cheers

[Alex_RM]

We're sorry you're having some issues setting up web safe billjarvis,

Can you confirm if you've checked the setting shown in this post here

Alex_Rm

[Elf-in-Elm]

Billjarvis, just seen your post, not sure if your problem has now been resolve, if so how ?

I too started to get SMTP authentication errors, with error message 'SSLv23_client_method' on sending from 10 Jan 24, where my CCTV system sends alerts to a named Virginmedia mailbox.  The parameters I have set (same as yours) have been unchanged for more than a year, suddenly mail cannot be sent !

[Reece_MH]

Hi Elf-in-Elm 👋

I'm sorry to hear you're experiencing error with your email. For clarity, are you receiving this error when sending an email from a non-Virgin Media email, to a Virgin Media email?

Are you also able to confirm whether you're able to send emails from your Web Mail? Have you also generated an App Password in your My Virgin Media for use in 3rd-party mailing applications?

Thanks,