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server unreachable on e-mail

x15
On our wavelength

I have been getting the server unreachable on my ntlworld.com account

an idea what is causing this and solution if any

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

It's a known issue.

Any problems you should try looking in https://www.virginmedia.com/help/service-status 

"We hope to fix this by 3 April at 14:04

Outage Identified and Raised

You might find that your Virgin Media Mail isn't working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible."

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

It's a known issue.

Any problems you should try looking in https://www.virginmedia.com/help/service-status 

"We hope to fix this by 3 April at 14:04

Outage Identified and Raised

You might find that your Virgin Media Mail isn't working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible."

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

x15
On our wavelength

Thanks

muffmasterh
Superfast

down again, that didn't last long !

about as much help as a chocolate tea pot as no fault showing now !

Kath_F
Forum Team
Forum Team

Hi there, 

We're sorry to hear you were having issues with your mail on Wednesday. There was a fault that was identified and this was resolved shortly after. 

Can you please let us know if you're still having issues or whether things are resolved for you now?

Many thanks, 

Kath_F
Forum Team

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