old virginmedia.com email account needs to be closed but can't access old Virgin account

[PE23]

Hi I have previously posted on here to get an old blueyonder.co.uk email address closed down which I was helped last year but the sub accounts were never actioned as promised. Would someone be able to pick this up again please and will PM some details- thank you

[Kath_P]

Hi PE23, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you're needing further help with this. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,