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ntlworld account hacked

Joining in

Hi, just like many others on this forum my old ntl email has been hacked and I'm receiving the usual threats and demands for money. It appears they have somehow used my email address to carry out their threats. Please can anyone help and advise with closing down this account? I am no longer a virgin media customer and cannot access my settings. I have numerous ntlworld email addresses dating back over 20 years, and would like them closed asap.



Forum Team
Forum Team

Hi Nico21 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear your email accounts have been compromised. I'm going to send you a private message, so I can assist further in closing these accounts.

Please look out for my message in the top-right, right envelope or by tapping your profile picture and then "Messages".


Reece - Forum Team

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Hi, I'm another person in needs. 

My ntlworld email account still working and I have access to, but I been unable to marge with new virgin media email account. Sooner or later Im going to closure it  anyway. 

Bigger problem has my wife , her email account ( probably in the last couple days )   has been compromise and take over. She has not longer access to it but email is still active. Please could you help us closure her ntlworld email account.  

Thank you

Hey HM2ton,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email accounts. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Joining in

Looks like this is a common issue as my wife also has this problem... Online/Telephone "help" have been anything but helpful! Email was supposedly "closed" but still is receiving emails. obviously would like to get this sorted!

Not applicable

This is the same as my problem and the threats are not at all nice, so how do I close my ntl world address after leaving 5 years ago

Hi there, 

We would be happy to pop a private message across so we can take a look into this but we cannot send a private message to an anonymous account. 

If you can pop back with a regular account we will be happy to message.