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need to change password

Tuning in

hi I am getting spam emails quoting the password on - not the virginmedia password that i use to sign in with. How can I change the password to prevent this? The password reset options available seem to be for the main virginmedia password only, and require a second email address for logging in



Forum Team
Forum Team

Hey countzero, thank you for reaching out and I am sorry to hear this,

You should be able to manage this from your online account here.

Is it giving you any error if you are trying this already? 

Matt - Forum Team

New around here?

looks like it might have worked, got a new app password anyway! lets see if it stops the spam / scam,

thanks for the help

do I need to forward the emails to anyone at the team? The fact that they contained my old password was a bit worrying!

Hey @countzero,

With this you can go about providing this through our website here, this will allow you to report this as spam and the team can investigate this for you.