Forum Discussion

countzero's avatar
countzero
Tuning in
11 months ago

need to change id.virginmedia.com password

hi I am getting spam emails quoting the password on id.virginmedia.com - not the virginmedia password that i use to sign in with. How can I change the id.virginmedia.com password to prevent this? The...
Matthew_ML's avatar
Matthew_ML
Forum Team
11 months ago

Hey countzero, thank you for reaching out and I am sorry to hear this,

You should be able to manage this from your online account here.

Is it giving you any error if you are trying this already? 

  • countzero's avatar
    countzero
    Tuning in
    11 months ago

    looks like it might have worked, got a new app password anyway! lets see if it stops the spam / scam,

    thanks for the help

  • countzero's avatar
    countzero
    Tuning in
    11 months ago

    do I need to forward the emails to anyone at the team? The fact that they contained my old password was a bit worrying!

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      11 months ago

      Hey countzero,

      With this you can go about providing this through our website here, this will allow you to report this as spam and the team can investigate this for you.

      Joe