forgot my password to myvirgin

[tpmchugh]

Changed my phone recently but could not remember my email password, went into myvirgin to change it and it asked me to change my sign on email which i did. It told me to check my email before doing anything else. No emails came and now I can no longer get into myvirgin or email. How can I get back into my account. I did this yesterday 22Nov so its almoost 24 hours now

Terry

[Sabrina_B]

Hi @tpmchugh 👋.

Thanks for reaching out to us, sorry to hear that you are having issues with your mailbox, we would need to take a further look into this via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina