email address not recognised
I got a message through to say that I should create a new login for virgin media. Fair enough but then it asks me to give an email address which is not my current email address, which imho is compl...
Forum Discussion
Latedev Virgin Media are now requiring a third party email address to be set as the username for My Virgin Media accounts and Virgin Media Mail webmail access.
So once you have done this you need to use the third party email address as the username when logging in to webmail at https://mail.virginmedia.com/ or via the My Virgin Media account for the email address concerned.
The worry is that you state that you received a message telling you to make this change. That is odd as VM don't send out such emails.
Graham_A wrote:The worry is that you state that you received a message telling you to make this change. That is odd as VM don't send out such emails.
Maybe I came on line to check the email and was faced with the message to enter yet another email address. No matter, given I would never follow a link, unless it was in reply to something I had sent and I certainly never use links with tracking information included in the address.
Graham_A wrote:Latedev Virgin Media are now requiring a third party email address to be set as the username for My Virgin Media accounts and Virgin Media Mail webmail access.
So once you have done this you need to use the third party email address as the username when logging in to webmail at https://mail.virginmedia.com/ or via the My Virgin Media account for the email address
As I said, I have already done this and made a note of all the details in my password manager and I still cannot get into my on line account.
