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cant access my virgin media

Derek651
Joining in

been a broadband customer for over 20 years but cannot access my account on my virgin media due to lost information such as email password etc. can anyone tell me how to resolve this? thanks

10 REPLIES 10

coenoby
Very Insightful Person
Very Insightful Person

@


@Nailbiter wrote:
I use my alternative email on both Outlook, and online, to get to my Virgin mail.... with 2 different passwords.... Talk about making it extra confusing...
Good to hear that worked.
However, when you say "I use my alternative email on ... Outlook," in fact, as I said in my post, the email settings in Outlook for your VM email account should still show your VM email address as the username rather than your other email address.
So yes it is confusing.
Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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