cant access my @ntlworld.com email account.

[catnamedog]

I can't access my @ntlworld.com email account at all. This has happened many times, but when I contact "tech support" I get nowhere because I cannot understand the woman on the other end due to a lousy line and language difficulties.

When I do get through, I can only see my email if I use my alternative, gmail.com account. This happens so often, I am despairing of ever being able to use my ntlworld.com account.

Does anyone know why this recurring problem has arisen?

[catnamedog]

If I understand the woman in support correctly, all ntlworld.com email addresses have been scrapped!!!

When did this happen? Why wasn't I told? 

[Graham_A]

You haven't been told because it simply isn't true.

Provided that the Ntlworld email address is attached to a current VM broadband account it should continue to operate.

If you have been requested by VM to change the username for the email address to a third party email then you will need to use the new username when logging in to the Ntlworld email address via VM webmail.

[Martin_N]

Hi carnamedog,

Thank you for your post. I'm very sorry for any issues you've had with your email address. 

Do you have an active Virgin Media broadband account?

^Martin

[catnamedog]

I'm afraid it IS true! I've now decided to make my @gmail.com account my main email address. Is there away to automatically divert emails to my gmail address do you know?

[jpeg1]

If you still have access to the ntl account you can set up an auto forward for incoming emails.